IVR Call flow State Machine :: Boost.Statechart

i'm trying to implement a state machine that can handle the flow of the calls inside an IVR using the Boost Statechart Library, but im very green on C++ and need a hand with some basics.

Lets say my call flow looks this: (focus on first 2 states USR_checkSubscription & USR_checkBalance)
Picture: http://i.stack.imgur.com/yw0m8.jpg

My question is simple but i just can find on how to make it work! I know that the initial state will be USR_checkSubscription, but when i enter that state, how can i go to other states depending on stuff i make there, lets say i want to go to State "USR_checkBalance" if i have a variable with value=1.

This is my SM_callModel.cpp
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
39
40
41
42
43
44
45
46
47
48
49
50
51
52
53
54
55
56
57
58
59
60
61
62
63
64
65
66
67
68
69
70
71
72
73
74
75
76
77
78
79
80
81
82
83
84
85
86
87
88
89
90
91
92
93
94
95
96
97
98
99
100
101
102
103
104
105
106
107
108
109
110
111
112
113
114
115
116
117
118
119
120
121
122
123
124
125
126
127
128
129
130
131
132
133
134
135
136
137
138
139
140
141
142
143
144
145
146
147
148
149
150
151
152
153
154
155
156
157
158
159
160
161
162
163
164
165
166
167
168
169
170
171
172
173
174
175
176
177
178
179
180
181
182
183
184
185
186
187
188
189
190
191
192
193
194
195
196
#include "SM_callModel.h"
using namespace std;
namespace sc = boost::statechart;
namespace mpl = boost::mpl;
// States definition
struct USR_checkSubscription;
struct USR_checkBalance;
struct MNU_welcomeSubscribed;
struct MNU_mainMenu;
struct MNU_selectLeague;
struct MNU_menu1Content;
struct USR_selectSubscription;
struct USR_waitingForNumber;
struct USR_wrongNumber;
struct USR_confirmSubscription;
struct USR_chargeUser;
struct USR_inssuficientBalance;
struct USR_selectTopUp;
struct USR_endCall;
// Events definition
struct EvSubscribed : sc::event< EvSubscribed> {};
struct EvNotSubscribed : sc::event< EvNotSubscribed > {};
struct EvPressNumberNotSubscribed : sc::event< EvPressNumberNotSubscribed > {};
struct EvBalance : sc::event< EvBalance > {};
struct EvNoBalance : sc::event< EvNoBalance > {};
struct EvPressNumber : sc::event< EvPressNumber > {};
struct EvGoToConfirmSubscription : sc::event< EvGoToConfirmSubscription > {};
struct EvGoToChargeUser : sc::event< EvGoToChargeUser > {};
struct EvNotCharged : sc::event< EvNotCharged > {};
struct EvGoToMainMenu : sc::event< EvGoToMainMenu > {};
struct EvMenu1 : sc::event< EvMenu1 > {};
struct EvGoToMenu1Content : sc::event< EvGoToMenu1Content > {};
struct EvWrongNumber : sc::event< EvWrongNumber > {};
struct EvNoTime : sc::event< EvNoTime > {};
struct EvReturn : sc::event< EvReturn > {};
struct EvEndCall : sc::event< EvEndCall > {};
struct VoiceSM : sc::state_machine< VoiceSM, USR_checkSubscription > {};// The initialization state
VoiceSM VSM;
/* Check user subscription status */
struct USR_checkSubscription : sc::simple_state< USR_checkSubscription, VoiceSM>
{
    USR_checkSubscription() {
        // Check if user is subscribed via WebService (lets say it returns as subscribed = 1)
        int subscribed = 1;
        //HOW CAN I GO TO "EvSubscribed" OR "EvNotSubscribed" DEPENDING ON THE VARIABLE SUBSCRIBED???
        cout << "User is subscribed 1/0 n" << endl;
    }
    ~USR_checkSubscription() {}
    typedef mpl::list<
    sc::transition< EvSubscribed, USR_checkBalance >, // if is subscribed then go to USR_checkBalance
    sc::transition< EvNotSubscribed, USR_selectSubscription > > reactions; // if is not subscribed go to USR_selectSubscription
};
/* Check user current balance */
struct USR_checkBalance : sc::simple_state< USR_checkBalance, VoiceSM>
{
    USR_checkBalance() {
        // Check balance with web service
        cout << "User has balance Y/N? n" << endl;
    }
    ~USR_checkBalance() {}
    typedef mpl::list<
    sc::transition< EvBalance, MNU_welcomeSubscribed >,
    sc::transition< EvNoBalance, USR_selectTopUp > > reactions;
};
/* User press 1 to get 15 minutes to his account */
struct USR_selectTopUp : sc::simple_state< USR_selectTopUp, VoiceSM>
{
    USR_selectTopUp() {
        // Check balance with web service
        cout << "User selected 15 minutes n" << endl;
    }
    ~USR_selectTopUp() {}
    typedef mpl::list<
    sc::transition< EvGoToChargeUser, USR_chargeUser >,
    sc::transition< EvNoTime, USR_waitingForNumber >,
    sc::transition< EvWrongNumber, USR_wrongNumber > > reactions;
};
/* Play welcome audio for subscribed users */
struct MNU_welcomeSubscribed : sc::simple_state< MNU_welcomeSubscribed, VoiceSM>
{
    MNU_welcomeSubscribed() {
        // Check balance with web service
        cout << "Welcome user xxxxxx n" << endl;
    }
    ~MNU_welcomeSubscribed() {}
    typedef sc::transition< EvGoToMainMenu, MNU_mainMenu > reactions;
};
/* Play audio when user didn't digit anything */
struct USR_waitingForNumber : sc::simple_state< USR_waitingForNumber, VoiceSM>
{
    USR_waitingForNumber() {
        // Check balance with web service
        cout << "User didn't press any digit, its being redirected n" << endl;
    }
    ~USR_waitingForNumber() {}
    typedef sc::transition< EvGoToMainMenu, MNU_mainMenu > reactions;
};
/* Play audio when user inputs a wrong number */
struct USR_wrongNumber : sc::simple_state< USR_wrongNumber, VoiceSM>
{
    USR_wrongNumber() {
        // Counter ++
        // Get previous activity and then go back???
        cout << "User pressed the wrong number, try again n" << endl;
    }
    ~USR_wrongNumber() {}
    typedef sc::transition< EvGoToMainMenu, MNU_mainMenu > reactions;
};
/* Check user current balance */
struct USR_selectSubscription : sc::simple_state< USR_selectSubscription, VoiceSM>
{
    USR_selectSubscription() {
        // Select 1 or 2 for type of subscription
        cout << "User selected 1 or 2 n" << endl;
    }
    ~USR_selectSubscription() {}
    typedef mpl::list<
    sc::transition< EvGoToConfirmSubscription, USR_confirmSubscription >,
    sc::transition< EvNoTime, USR_waitingForNumber >,
    sc::transition< EvWrongNumber, USR_wrongNumber > > reactions;
};
/* Confirm user subscription */
struct USR_confirmSubscription : sc::simple_state< USR_confirmSubscription, VoiceSM>
{
    USR_confirmSubscription() {
        // Select 1 or 2 for type of subscription
        cout << "Press 1 or 2 to select  n" << endl;
    }
    ~USR_confirmSubscription() {}
    typedef mpl::list<
    sc::transition< EvGoToChargeUser, USR_chargeUser >,
    sc::transition< EvNoTime, USR_waitingForNumber >,
    sc::transition< EvWrongNumber, USR_wrongNumber > > reactions;
};
/* Charge the user */
struct USR_chargeUser : sc::simple_state< USR_chargeUser, VoiceSM>
{
    USR_chargeUser() {
        // Connect to web service to charge user depending on type of subscription
        cout << "Press 1 or 2 to select  n" << endl;
    }
    ~USR_chargeUser() {}
    typedef mpl::list<
    sc::transition< EvGoToMainMenu, MNU_mainMenu >,
    sc::transition< EvNotCharged, USR_inssuficientBalance >,
    sc::transition< EvNoTime, USR_waitingForNumber >,
    sc::transition< EvWrongNumber, USR_wrongNumber > > reactions;
};
/* User has no balance, end the call */
struct USR_inssuficientBalance : sc::simple_state< USR_inssuficientBalance, VoiceSM>
{
    USR_inssuficientBalance() {
        // Play audio of inssuficient balance and end call
        cout << "User doesn't have enough balance, end call.  n" << endl;
    }
    ~USR_inssuficientBalance() {}
    typedef sc::transition< EvEndCall, USR_endCall > reactions;
};
/* Play audio with main menu and wait for user input */
struct MNU_mainMenu : sc::simple_state< MNU_mainMenu, VoiceSM>
{
    MNU_mainMenu() {
        cout << "Press 1 - 8 from the menu  n" << endl;
    }
    ~MNU_mainMenu() {}
    typedef mpl::list<
    sc::transition< EvMenu1, MNU_selectLeague >,
    sc::transition< EvNoTime, USR_waitingForNumber >,
    sc::transition< EvWrongNumber, USR_wrongNumber > > reactions;
};
/* Select League (Liga Americana/Nacional) wait for 1 or 2 digits */
struct MNU_selectLeague : sc::simple_state< MNU_selectLeague, VoiceSM>
{
    MNU_selectLeague() {
        cout << "Select a league  n" << endl;
    }
    ~MNU_selectLeague() {}
    typedef mpl::list<
    sc::transition< EvGoToMenu1Content, MNU_menu1Content >,
    sc::transition< EvNoTime, USR_waitingForNumber >,
    sc::transition< EvWrongNumber, USR_wrongNumber > > reactions;
};
/* Menu 1 Content */
struct MNU_menu1Content : sc::simple_state< MNU_menu1Content, VoiceSM>
{
    MNU_menu1Content() {
        cout << "Content for menu 1 n" << endl;
    }
    ~MNU_menu1Content() {}
    typedef sc::transition< EvGoToMenu1Content, MNU_menu1Content > reactions;
};
int main()
{
    VSM.initiate();
    return 0;
}
Last edited on
Topic archived. No new replies allowed.