You have omitted quotes. Either single quotes if floor13 was declared as a char or double quotes if it was declared as a string.
Ok I added single quotes around each letter like this
while (floor13 != 'Y' || floor13 != 'y' || floor13 != 'N' || floor13 != 'n');
but now when I cin floor13 as Y y N or n it still loops as if I had entered something other than those choices, did I still type it out wrong?
Use && (logical and) instead of || (logical or).
Cool , got it working , thanks a bunch !